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Wal-Mart doesn't want your money

2 min read

Last weekend I was lucky enough to be checking email when Wal-Mart announced pre-orders for the SNES Classic.  I managed to snag a pre-order before they all disappeared. I waited for an email confirmation before telling the kids because of how hard it was to purchase an NES Classic (no, I didn't get one). When I received the confirmation email I knew it was legit and told the kids we'd have an SNES Classic by October.  

Today I received the email below. Wal-Mart apparently thinks it's OK to violate legally binding contracts they make with their customers.

Hi John,

Thank you for your interest in the Super Nintendo Entertainment System – Classic Edition. As you are aware, this is a highly sought after console that will launch later this fall.

Unfortunately, due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date. We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.

In regards to the cancellation of this item, if you paid by credit card, your card has not been charged. Any authorization holds placed on your account will automatically expire in accordance with the card issuer's policy. If you paid through PayPal or with a gift card, your payment will be refunded when the order is cancelled.

The official launch date for this item is 9/29, please check the product page on prior to that date for any updates.

I do hope you’ll give us another chance to earn back your business.

Warm regards,

Deserie Dulaney
Sr. Director Customer Care

Thanks for nothing Wal-Mart - I'm sure I'm you'll lose many customers over this.   

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